At TCS Apparel & Design, we strive to provide you with high-quality custom apparel tailored to your unique preferences. Our commitment is to ensure your satisfaction with every purchase. Please take a moment to review our return policy regarding customized items.
**1. Customized Items:**
All items that are customized or personalized are crafted specifically for you, based on your individual design choices. Due to the unique nature of these items, we regret to inform you that we cannot accept returns or offer refunds on customized products. This policy is in place because once an item has been personalized, it cannot be resold to another customer.
**2. Order Confirmation:**
Before placing your order, please carefully review your customization options, including size, color, design, and any other personalized details. It is crucial to double-check your selections to ensure accuracy, as we begin processing your order as soon as it is received.
**3. Quality Assurance:**
We take great pride in the quality of our custom apparel. In the unlikely event that you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will promptly address the issue and work towards a resolution, which may include a replacement or store credit.
**4. Cancelation Policy:**
Due to the immediate start of the production process for customized items, order cancelations are only accepted within 24 hours of placing the order. After this period, cancelations will not be possible.
**5. Returns for Non-Customized Items:**
If you have purchased non-customized items alongside personalized ones, our general return policy applies to the non-customized items. Non-customized items can be returned within 30 days of receipt, provided they are in unused, unworn, and resalable condition. Returns for non-customized items may be subject to a restocking fee.
**6. Return Process:**
To initiate a return, please contact our customer service team at info@twocraftsisters.ca . You will be provided with instructions on how to return the item. Please note that return shipping costs for non-defective items are the responsibility of the customer.
**7. Refund or Exchange:**
Upon receiving the returned item in satisfactory condition, we will process your refund or exchange, as per your preference. Refunds will be issued to the original payment method, and exchanges will be processed promptly.
**8. Contact Us:**
If you have any questions or concerns about your order, feel free to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing TCS Apparel & Design. We appreciate your understanding of our return policy and value your trust in our commitment to delivering exceptional custom apparel.
Sincerely,
TCS Apparel & Design